- What are the escrow steps ?
- How is the buyer protected ?
- How is the seller protected ?
- How do I start a new transaction ?
- How does the seller get paid in the end ?
- Can I tell the password to my Transfer Guide account to a friend so that he can use it ?
- Will Transfer Guide disclose any private information I provide ?
- Why is the escrow process safe ?
Both parties agree to terms of the transaction, which
includes a description of the vehicle, sale price,
number of days for the buyer's inspection period.
Step 1 is completed after a transaction has been added to our database by one of the parties and has been accepted by the other.
The buyer submits a payment to Transfer Guide so that good funding can be verified before proceeding to the next step.
Transfer Guide authorizes the seller to ship the
vehicle and requests tracking information from the
Transfer Guide verifies that the buyer receives the vehicle.
The buyer must decide to accept or return the vehicle received before the inspection period expires, or it will become non-returnable.
If the buyer accepts the vehicle, Transfer Guide pays the seller and the transaction is
Otherwise, the vehicle is sent back to the seller and, after verification, the money is returned to the buyer.
- Transfer Guide tracks the shipped vehicle
(using the tracking number provided by the seller
at step 4 ) and verifies it was delivered.
- The seller isn't paid until the buyer accepts the vehicle, or the inspection period is over.
- Transfer Guide notifies the seller
when the buyer receives the vehicle.
- The seller is authorized to ship the vehicle only after Transfer Guide verifies the buyer's funds.
Once you have a Transfer Guide account, after logging in, click on New Transaction in the member tools menu at the top of the page. The page that will load will guide you through the rest of the process.
The seller is paid only upon acceptation of the vehicle by the buyer. Money is sent by cheque or wire transfer (in the case of the latter, an additional fee of $15 is deducted)
On the login module on the left you have a link, right under the password field, which opens a new window where you will be asked the answer to your Secret Question.
The Secret Question is the question we ask
you to provide on the registration page and, together
with the Secret Answer it is used to retrieve
your password in case you lose it.
Common questions would be: "What is my mother's maiden name ?", "What's the name of my favorite pet ?", etc.
We recommend that you choose a question with a hard to guess answer even for relatives or close friends.
You may in no circumstance disclose your password
Do not enter your Transfer Guide account password on any website.
Anyone that knows your user name and password can access all the features of your account and thus perform transactions in your name.
Transfer Guide acts as a secure middleman between the buyer and the seller.
If you have a Transfer Guide account, once logged
in, you have access to our customer support
form (you can click the support link either
from the header menu or from the footer links) through
which you can request help of any kind.
After you submit a support request, our support personnel will analyze it and provide the best solution to your problem via e-mail.
Visit our Security Centre for safety tips on how you can protect yourself when buying and selling both online and offline.
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